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Banfield Vet ChatTM
Vet ChatTM is your anytime, anywhere source for general veterinary advice, both online and on your phone — and it’s included in your Optimum Wellness Plan®.
Download the Banfield® app now to get started.
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It’s 2 AM, and your pet is throwing up. You’re driving cross-country, and your cat won’t eat. You’re backpacking and your dog starts limping or scratching — a lot. Is it an emergency? Does your pet need a trip to the vet?
Unlimited petcare advice for the pet you love
Petcare problems can happen anytime, anywhere. That’s why every Optimum Wellness Plan comes with Vet ChatTM, your unlimited, 24/7 source for general veterinary advice online and on your phone.
Vet ChatTM connects you with real vets — anytime, anywhere — to help you make informed healthcare decisions about your pet. Get advice on emergency situations. Find out if your pet should see the vet. Learn more about what to watch for, what to worry about, and when you can relax.
Anytime, anywhere veterinary advice
Connect with a vet no matter where you are. Just download our Banfield app to access Vet ChatTM — at home, on vacation, and on the go.
24/7 live chat via text
Text with a real vet anytime to get the pet health advice you need, whether it’s general concerns or questions about next steps for unexplained pet illness.
No extra charges or fees
Vet ChatTM is included in every Optimum Wellness Plan (OWP). There’s no extra charge for chatting, so you can concentrate on your pet and not on fees.
Just log in and open Vet ChatTM to get started
If your pet has an OWP, just log in online or download the Banfield app to your device. Click on Vet ChatTM and you’ll be connected to veterinary advice via text.
Upload photos and short videos
Easily upload pictures or clips to help you get the guidance you need about what’s worrying you, from injuries to coughing to weird new behaviors.
Chats saved in your pet records
Chat transcripts and media are automatically added to your pet’s medical records to help your Banfield veterinary team know your concerns.
Chat on Banfield.com or download our Banfield app to your phone
Just log into MyBanfield on our site or your phone to get started.
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Need to refill a pet prescription?
If you have a prescription request, skip the chat and go straight to your pet’s profile on MyBanfield.com to get started. Log in now
